Delete your Pyllar account

If you would like to delete your Pyllar account, follow the steps below inside the Android app. The deletion request is handled securely and typically completes within 30 days.

Steps in the Pyllar app

1. Open the Pyllar app and sign in with your phone number.
2. On the dashboard, tap your name in the top-left corner to open the Profile screen.
3. Select Manage Account → Delete this account.
4. Review the confirmation message and tap Request deletion.
5. You’ll see a banner confirming that the deletion request is in progress. We’ll send you a notification once it’s processed.

Information retention policy

Post deletion completion, the following information will still be stored and others will be deleted:

1. Personal Identification Information (PII):
   • Information Removed Upon User Request: Name, address, date of birth, contact details (email, phone number), and any other non-essential PII.
   • Information Retained for Legal and Regulatory Obligations: PAN (Permanent Account Number) and any other PII that is required for legal or regulatory compliance, such as those used for KYC/AML purposes.
2. Financial Information:
   • Financial Details Removed After Necessary Retention Period: Bank account details (after a necessary retention period related to recent transactions), if not legally required to keep. Non essential financial preference data.
   • Financial Records Retained for Compliance and Audit: Investment history, transaction records, portfolio holdings. These are crucial for audit trails, tax reporting, and regulatory compliance. Records pertaining to any legal or financial disputes.
3. Transaction Records:
   • Transaction Logs Subject to Potential Removal After Defined Period: Potentially, some less critical transaction logs after a defined period, if not mandated for long-term retention.
   • Essential Transaction Records Maintained for Regulatory and Audit Requirements: All records of mutual fund purchases, redemptions, switches, and SIPs. These are essential for regulatory compliance and audit trails. Records of all financial transactions.
4. Communication Records:
   • Communication Data Removed Unless Required for Legal or Financial Purposes: Emails, chat logs, and call recordings that are not related to legal or financial disputes, or regulatory obligations.
   • Communication Data Retained for Legal, Financial, or Regulatory Purposes: Communication records that are relevant to legal or financial disputes, or that are required for regulatory compliance. Any communication that documents a financial transaction.
5. Online Activity:
   • Online Activity Data Removed Unless Required for Security or Fraud Prevention: Login details, browsing history, and device information that are not required for security or fraud prevention purposes.
   • Online Activity Data Retained for Security, Fraud Prevention, and System Improvement: Anonymized usage data for statistical analysis and system improvement. Logs related to security incidents or suspected fraudulent activity.